At Pride Craft, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please review our return policy below:
Eligibility for Returns
To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. Certain types of items, such as personalized or custom-made products, are not eligible for return.
Return Period
You may return items within 14 days of receiving your order. If 14 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
Return Process
- To initiate a return, please contact our customer support team at info@prideshawlwala.com
or prideshawlwala@gmail.com. Include your order number and a brief description of the issue. - Once your return request is approved, you will receive instructions on how to return your item.
- Please pack the item securely in its original packaging and include all tags, manuals, and accessories.
Shipping Costs
Customers are responsible for the return shipping costs unless the return is due to a defective or incorrect item. In such cases, we will cover the return shipping costs.
Refunds
Upon receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a 7-15 days.
Exchanges
If you need to exchange an item for the same item or a different one, please follow the same return process outlined above. Exchanges are subject to availability.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@prideshawlwala.com. We will arrange for a replacement or refund, as necessary.
Policy Updates
Pride Craft reserves the right to update or modify this return policy at any time without prior notice. Any changes will be effective immediately upon posting to our website.
For further questions regarding our return policy, please contact our customer service team. Thank you for shopping with Pride Craft!
